BOOKING TERMS & CONDITIONS
Heathrow Gatwick Transfers (HGT) Registered and Contact office address is, Aero House, 611 Sipson Road, West Drayton, UB7 0JD, United Kingdom.
HGT 24/7 operation contact number is 0208 683 2330 (from abroad: +44 208 683 2330), email: info @heathrow-gatwick-transfers.com
1. RATES AND CHARGES
1.1 Prices are inclusive of all taxes (where applicable).
1.2 Meet & Greet by arrival gates included prices. Our driver will hold your name board by the arrival gates.
1.3 30 minutes FREE waiting time included the prices.
1.4 All quotations are valid for 30 days and includes Airport -meet and greet, parking for 30 mins, gratuities are at the customer’s discretion.
2.AIRPORT FREE MEET & GREET
2.1 HGT does not charge for flight delays.
2.2 There will be a 30 minutes FREE waiting time at the airport. Our driver will be waiting for you in the arrivals hall, with your name board. If you realise that you will not be able to meet the driver within the 30 minutes, then if you contact us, we will hold the driver in the terminal at the below shown cost. As an example, if your flight lands at 13:00 pm, and you have requested your pickup time to be 60 minutes after the flight landing time; our driver will be in the terminal at 14:00 pm. The driver will wait till 14:30 am FREE of charge. After this time, the below charges will apply.
| Duration | Charge |
|---|---|
| 0 - 15 minutes | £10.00 |
| 15 - 30 minutes | £15.00 |
| 30 - 45 minutes | £20.00 |
| 45 - 60 minutes | £25.00 |
| 60 - 90 Minutes | £35.00 |
2.3 If you cannot locate your driver please call us immediately, if you leave terminal without meeting with your driver, we register the booking as no-show.
2.4 For Address or Hotel transfers, We allow a 15 minutes FREE waiting time.
2.5 For Cruise or Ferry Port : We allow 60 minutes free waiting by the disembarking gate.
2.6 Eurostar and Station meeting: “Eurostar” arrivals: driver will hold passenger name board 30 mins after train arrival time, and there will be extra 30 mins FREE waiting time.For domestic trains, driver will hold passenger name board 5 mins after train arrival time, and there will be extra 30 mins FREE waiting time.
3. GENERAL TERMS
3.1 HGT cannot be held responsible for any late arrival to destination, airport or cruise port. Hence we will not accept any responsibility for missed flights or ships.
3.2 HGT shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
3.3 In the event of any claim against HGT arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.
3.4 HGT accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.
3.5 All our vehicles are non-smoking.
3.6 HGT will charge a vehicle valeting fee of £70.00 for any damage of their vehicle made by customer (e.g. vomiting, spilling liquid or food to the vehicle).
3.7 HGT reserves the right to charge the Customer extra if customer wants to take a different route than company route HGT extra charge will be £2 per mile
3.8 PETS are allowed in our certain vehicles. We apply a flat £20.00 vehicle valeting charge for such bookings. Pet must travel within a safe cage or secure safety lease/harness while in the vehicle.
3.9 HGT reserves the right to charge £15 supplement to the passengers, in the event that the passengers arrives with excess luggage and where this luggage will need to be placed inside the vehicle (at driver discretion and consent)
4. FREE CHILD SEATS
4.1 HGT will provide up to 1 child seat for Saloon, 2 child seat for MPV and 4 child seat for 8 seater minubus free of charge,
4.2 As by law London private hire vehicles are exempt from this law. If the driver doesn’t provide the correct child car seat, children can travel without one - but only if they travel on a rear seat: and wear an adult seat belt if they’re 3 or older without a seat belt if they’re under 3 A child can travel without a child car seat in private hire vehicles.
5. BOOKING CANCELLATION CHARGES
---- Cancellation notice periods and fees are as follows:
5.1 FREE cancellation if, cancellation made more than 12 hours before the transfer time; HGT will only charge £10.00 administration fee for the Refund as this processing (interchange) fee, charged by Merchant account.
5.2 50% cancellation charge if cancellation made between 6 and 12 hours before delivery time.
5.3 100% cancellation charge if cancellation made within 6 hours of delivery time.
5.4 REFUNDS could take up to 5 working days to process.
6. NO-SHOW CHARGES
6.1 If customer does not show up for a ride, we will apply the booking as no-show and will charge the full amount of booking.
6.2 Waiting times and pickup rules are listed on clause 2 of this Terms and Conditions.
7. PAYMENTS
7.1 HGT accepts Cash, PayPal , Apple Pay, Google Pay and all sorts of credit cards.
7.2 Payments are secure: HGT does not store in any way your credit card details.
7.3 Credit Card slips will show “Taxi Services” as merchant name
